Term
Industry
Strategy
Content Type

Why Do PE Firms Care About Customer Experience?

First, what is Customer Experience and why should you care? Private Equity firms care about Customer Experience (Cx), because it is key to driving revenue growth, reducing the expense to bookings ratio, while providing customers with a great interaction across...

The Growth Indicators a Private Equity Firm Expects

Private equity firms are invested in their portfolio companies’ success. The end of first quarter is an ideal time to check each company’s growth rate, including sales and marketing performance. But are you primarily focused on evaluating revenue, sales cycle...

Was Dreamforce worth $135 million? A Sales Consulting Firm’s Perspective

45k attendees x $3k/person = $135 million Per person cost: Ticket: $1,000 Airfare: $500 Hotel: $1,000 Food/Drink: $500 I asked 34 clients in attendance, “Was it worth it?” 22 clients said yes. 12 clients said no. A sample from the “Yes” crowd: “Our sales force very rarely gets a...

3 Ways Sales Management Creates a Sales Culture in an Operation Firm

The legacy processes are different. The talent is hired biased towards operations. Some of the sales people are ‘washed up’ old operational managers. Heck, sometimes there isn’t even a Sales Leader. Just a couple Sales Managers reporting to the General...

81% of CEOs Are Competing on Customer Experience — Are You?

According to Forbes, Customer-centric companies are 60% more profitable than companies that don’t focus on customers. Yet, as COVID moves from a moment in timeto the new normal, CEOs must balance delivering differentiated customer experience while maximizing the value of...

How Market-Leading CROs Are Using AI to Outpace Their Competitors

Imagine the following: As you scroll through social media, you come across an ad. Not just any ad though, an ad for a product so specific to what you are looking for that you wonder how they were able to...

How an Agile Digital Evolution Can Outperform a Risky Digital Transformation

Digital Evolution to accelerate your Go-To-Market strategy was a catchy phrase and discussion in the board room in 2020. If executed correctly, it can completely change the course of 2021 revenue growth. Most companies have learned that digital transformations are...

How to Measure Your Sales Team’s Performance in 2021

Sales leaders are all inundated with a significant amount of data. The ability to draw insights from data (and act on these insights) is a key capability that separates winners from losers. Working with sales leaders across a wide range of...

3 Pillars of a Differentiated Customer Experience

No company sets out to deliver a poor customer experience. That said, many firms have struggled to meet the changing demands of the post-COVID customer journey, and those that adapt successfully to these shifting needs will be positioned to recover...

Consumers Have Spent Over $50B in Mobile Apps This Year—How Much Did Your Company Capture?

Everyone Went Digital During Lockdown – Did Your Mobile Experience Improve? Many people have found themselves spending more time on their smartphones these days. Lockdown orders and social distancing have driven an increased dependence on smartphones across all facets of daily...
1 2 3 81