Term
Industry
Strategy
Content Type

How Salesforce Invested in Customer Success to Soar to $1B in the Last Recession

Remember when a cloud was only a fluffy thing in the sky? It was only 20 years ago that Salesforce introduced the revolutionary idea to help companies use cloud-based applications for customer relations management. The applications would be run over...

The Evolution of Customer Success Managers and Their Impact on Revenue

We have launched and transformed several Customer Success teams. Typically, for new teams, the focus should be on onboarding, value messaging, and renewals. To effectively execute on this, we develop the talent profiles, build playbooks for the team, and design...

Customer Success Compensation Tool

Download the Customer Success Compensation Tool. Key Benefits: Not all Customer Success roles are created equally. The compensation mix and levers need to be adjusted based on what the responsibilities of different roles. See suggested compensation plans for Customer Success Professionals. Fill...

Retain More Revenue by Choosing the Right Customer Success Technology

Managing Complexity and Competition Cloud-based Software as a Service (SaaS) software delivery has revolutionized the B2B software sales cycle. It has streamlined implementation and heightened ease of use for customers and vendors alike. For vendors, however, these bright sides have come...

Reallocating CSM Time Can Dramatically Improve Customer Success Revenue

As a Customer Success Leader, to scale your organization, you have to get the most out of your team. Your greatest lever, is how to allocate a Customer Success Professional’s most important asset, their time. In order to drive the...

Customer Success Time Management Tool

Download the Customer Success Time Management Tool. Key Benefits: Leverage this tool to manage your time more effectively. Allocate a week into 10 cells, one for each half day. Schedule your priorities rather than prioritizing your schedule. Fill out the form below to download the...
1 2 3 149