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Why Do PE Firms Care About Customer Experience?

February 11, 2019
First, what is Customer Experience and why should you care? Private Equity firms care about Customer Experience (Cx), because it is key to driving revenue growth, reducing the expense to bookings ratio, while providing customers with a great interaction across...

The Growth Indicators a Private Equity Firm Expects

April 8, 2017
Private equity firms are invested in their portfolio companies’ success. The end of first quarter is an ideal time to check each company’s growth rate, including sales and marketing performance. But are you primarily focused on evaluating revenue, sales cycle...

Was Dreamforce worth $135 million? A Sales Consulting Firm’s Perspective

September 6, 2011
45k attendees x $3k/person = $135 million Per person cost: Ticket: $1,000 Airfare: $500 Hotel: $1,000 Food/Drink: $500 I asked 34 clients in attendance, “Was it worth it?” 22 clients said yes. 12 clients said no. A sample from the “Yes” crowd: “Our sales force very rarely gets a...

3 Ways Sales Management Creates a Sales Culture in an Operation Firm

July 5, 2011
The legacy processes are different. The talent is hired biased towards operations. Some of the sales people are ‘washed up’ old operational managers. Heck, sometimes there isn’t even a Sales Leader. Just a couple Sales Managers reporting to the General...

Consumers Have Spent Over $50B in Mobile Apps This Year—How Much Did Your Company Capture?

October 28, 2020
Everyone Went Digital During Lockdown – Did Your Mobile Experience Improve? Many people have found themselves spending more time on their smartphones these days. Lockdown orders and social distancing have driven an increased dependence on smartphones across all facets of daily...

Proper 2021 Planning Will Require a New Level of Focus

September 30, 2020
No more bets, please. Have you ever been at a roulette table next to the person who bets on nearly every number? They practically cover the board betting the majority of the 38 numbers, 0 & 00 included, not realizing...

How Europe’s Most Customer-Centric Companies Accelerate Revenue Growth

September 23, 2020
Being customer-centric can no longer be a company’s competitive advantage. This is especially true in Europe, where we have seen a considerable shift across organizations and their focus on the Customer Experience. In order to truly drive top-line revenue, increase...

New SBI CEO Research Reveals How 9% of Software Companies Accelerate Past the Competition

September 18, 2020
September 14, 2020 | Dallas, TX– Sales Benchmark Index (SBI), a management consultancy specializing in B2B revenue growth, today announced the publication of their latest research report, “Revitalizing Growth: Accelerate While Others Stand Still.” The report uncovers how market leaders...

New SBI CEO Research Reveals Market Leading UC&C Firms Moved Decisively to Capture Disproportionate Share Amid Strong Industry Growth

September 18, 2020
September 14, 2020 | Dallas, TX– Sales Benchmark Index (SBI), a management consultancy specializing in B2B revenue growth, today announced the publication of their latest research report, “Revitalizing Growth: Accelerate While Others Stand Still.” The report uncovers how market leaders...

What Market-Leading CEOs Do Differently to Measure Customer Experience

September 15, 2020
Most CEOs state that Customer Experience is a differentiator for competitive advantage. If perfected, it becomes difficult for the competition to fast follow. In addition, most leaders see a direct correlation with driving growth, profit, and valuation. Product and operational...
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