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Why Do PE Firms Care About Customer Experience?

First, what is Customer Experience and why should you care? Private Equity firms care about Customer Experience (Cx), because it is key to driving revenue growth, reducing the expense to bookings ratio, while providing customers with a great interaction across...

The Growth Indicators a Private Equity Firm Expects

Private equity firms are invested in their portfolio companies’ success. The end of first quarter is an ideal time to check each company’s growth rate, including sales and marketing performance. But are you primarily focused on evaluating revenue, sales cycle...

Was Dreamforce worth $135 million? A Sales Consulting Firm’s Perspective

45k attendees x $3k/person = $135 million Per person cost: Ticket: $1,000 Airfare: $500 Hotel: $1,000 Food/Drink: $500 I asked 34 clients in attendance, “Was it worth it?” 22 clients said yes. 12 clients said no. A sample from the “Yes” crowd: “Our sales force very rarely gets a...

3 Ways Sales Management Creates a Sales Culture in an Operation Firm

The legacy processes are different. The talent is hired biased towards operations. Some of the sales people are ‘washed up’ old operational managers. Heck, sometimes there isn’t even a Sales Leader. Just a couple Sales Managers reporting to the General...

How Europe’s Most Customer-Centric Companies Accelerate Revenue Growth

Being customer-centric can no longer be a company’s competitive advantage. This is especially true in Europe, where we have seen a considerable shift across organizations and their focus on the Customer Experience. In order to truly drive top-line revenue, increase...

New SBI CEO Research Reveals How 9% of Software Companies Accelerate Past the Competition

September 14, 2020 | Dallas, TX– Sales Benchmark Index (SBI), a management consultancy specializing in B2B revenue growth, today announced the publication of their latest research report, “Revitalizing Growth: Accelerate While Others Stand Still.” The report uncovers how market leaders...

New SBI CEO Research Reveals Market Leading UC&C Firms Moved Decisively to Capture Disproportionate Share Amid Strong Industry Growth

September 14, 2020 | Dallas, TX– Sales Benchmark Index (SBI), a management consultancy specializing in B2B revenue growth, today announced the publication of their latest research report, “Revitalizing Growth: Accelerate While Others Stand Still.” The report uncovers how market leaders...

What Market-Leading CEOs Do Differently to Measure Customer Experience

Most CEOs state that Customer Experience is a differentiator for competitive advantage. If perfected, it becomes difficult for the competition to fast follow. In addition, most leaders see a direct correlation with driving growth, profit, and valuation. Product and operational...

How to Create an Unmatched Employee Experience to Drive Engagement

Companies are constantly competing for their own employees’ mindshare. The world is so digital that it is frighteningly easy for employees to get lost in headlines throughout their day. The distractions are everywhere – Twitter, LinkedIn, Facebook, Reuters, Bloomberg, CNN,...

How to Shape Your Sales Motions Using a Data-Driven Framework

As you continually work on fine-tuning your sales organization, how can you best ensure that every prospect interaction contributes to a cohesive customer narrative that, ultimately, maximizes your sales? Through our work helping leading companies grow their revenue year after...
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