About Randy

Randy is a proven Customer Success leader. Prior to joining SBI, his career included helping successfully guide multiple venture-backed, high-growth companies to build and scale their client-facing delivery organizations in complex, high-tech markets. He has directly impacted revenue goals through a relentless focus on the client’s perspective and translating that to a successful revenue growth strategy. Specialties include Customer Success, SaaS, and market research.

Past Experience

Sermo, Inc.- Director of Program Management

InCrowd, Inc.- Director Client Services

Insidesales.com- Customer Success Manager

Education
Ouachita Baptist University- English literature and International Studies