81% of CEOs Are Competing on Customer Experience — Are You?

According to Forbes, Customer-centric companies are 60% more profitable than companies that don&rsqu...

Customer Scorecard

Key Benefits:   Delineate between Customer experience as a foundational strategy and Custome...

Is Centralizing Customer Success the Right Move to Deliver Growth?

Customer Success (CS) teams originated in the mid-1990s in response to the sky-high failure rate of ...

Are Your CSMs Assigned to the Right Accounts and Touchpoints?

Customer Success has become the focus of many organizations and answers questions such as “how...

Consumers Have Spent Over $50B in Mobile Apps This Year—How Much Did Your Company Capture?

Everyone Went Digital During Lockdown – Did Your Mobile Experience Improve?   Many peopl...

Not Your Average Revenue Plan

Your 2019 Strategic Plan May Already Be in Jeopardy Two-thirds of well-formulated corporate strateg...
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