Is Centralizing Customer Success the Right Move to Deliver Growth?

Customer Success (CS) teams originated in the mid-1990s in response to the sky-high failure rate of ...

Are Your CSMs Assigned to the Right Accounts and Touchpoints?

Customer Success has become the focus of many organizations and answers questions such as “how...

Consumers Have Spent Over $50B in Mobile Apps This Year—How Much Did Your Company Capture?

Everyone Went Digital During Lockdown – Did Your Mobile Experience Improve?   Many peopl...

Could Headless Commerce Help You Win eCommerce Market Share?

With eCommerce increasing more in the last 90 days than during the previous 10 years combined, digit...

Survey Results: How Market Leading Companies Plan to Make the 2020 Number

We recently wrote about the emergence of the Chief Customer Officer and took that opportunity to sur...

What a World-Class Customer Onboarding Process Looks Like

Customer Onboarding is a crucial activity for customer success teams. In fact, within SBI’s 4-...
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