How Market-Leading Customer Success Teams Are Responding to CoVid-19

CoVid-19 is creating an unprecedented situation.   In the short history of Customer Succes...

Lean on Your Community – A Message from Our CEO

We are facing unprecedented challenges with the COVID-19 outbreak, but we are all in this together. ...

What Switching to a Consumption-Based Business Model Means for Customer Success

Over the past two and a half decades, Cloud-based software delivery has transformed the marketplace ...

How a CEO Manages the Speed of Change for Turnarounds

When a CEO steps into a turnaround situation, investors and board members are anxious for change. Em...

How a Turnaround CEO Diagnoses the Real Problems

Companies that are consistently declining in revenue, losing customers, or experiencing employee chu...

The Evolution of Customer Success Managers and Their Impact on Revenue

We have launched and transformed several Customer Success teams. Typically, for new teams, the focus...
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