TURN CUSTOMERS INTO A REVENUE GROWTH ENGINE
You are invited to an executive-level event focused on how to generate revenue growth from your customer base.
Leverage the emerging best practices and the power of customer data to proactively manage at-risk customers and grow the lifetime value of healthy ones. Whether you have stood up a Customer Success team or are still evaluating the benefits, this workshop is for you.
Nick Mehta, Chief Executive Officer of Gainsight
Nick literally wrote the book on customer success and with his company Gainsight, created the category. If generating more recurring revenue is on your strategic priority list, this event is for you.
- Beginners – Evaluate the benefits of standing up a CS team
- Early Adopters – Learn how to address the key points of debate as companies work to scale Customer Success:
- How to determine headcount and reporting structure?
- Who should own the renewal number, sales or CS?
- How to compensate a CS Manager?
- Scaling Veterans – Incorporate emerging best practices into your existing customer success team
- Access emerging best practices for Customer Success cross-sell and up-sell
- Learn how to activate raving fans into advocates
- Understand how to calculate the ROI of the Customer Success team
Each attendees will participate in the interactive session by leveraging a Customer Success workbook that includes standard operating procedures, best practices, and emerging best practices.
5:00 – 5:30 pm
Arrival – Cocktails & horderves
5:30 – 6:30 pm
How to Turn Your Customers into a Revenue Growth Engine, presented by Nick Mehta
6:30 – 7:00 pm
Q&A with Nick
7:00 – 8:00 pm
Cocktails and social time
DATE and TIME:
March 19th, 2018 @5:30pm
SBI’s Executive Briefing Center, The Studio
2021 McKinney Ave, Suite 550, Dallas, TX 75201
Use the Valet parking for convenient parking and we will validate.