Step 4: Brand Strategy

Through our brand strategy step, SBI can help you define how your company serves its customers.

 

The Problem

You made a promise to your customers but fail to deliver against it at all times.

 

If a promise gets broken, trust is lost. Your company can’t afford to lose trust with your customers. With the reach of social media, a single mistake in how you serve customers can go viral in a hurry. Therefore, the promise you make with your customers must be sound and something you can successfully uphold. Have you considered the best way to serve your customers?

 

The Solution

  • Brand promise
  • Brand audit
  • Brand equity evaluation
  • Brand architecture

 

Once your brand is well defined, you have the information to move on to Step 5: Objectives.