We have launched and transformed several Customer Success teams. Typically, for new teams, the focus...
It is the start of 2020, a new year for your organization. You are just getting back from vacation, ...
We recently wrote about the emergence of the Chief Customer Officer and took that opportunity to sur...
This past month will have lasting implications for years to come. And what will resonate with busine...
Even in normal times – and these are not normal times – deal optimization is an opportun...
It costs seven times more to attract new customers than it does to retain existing ones. Research al...
Sales leaders around the world have been adjusting to working from home while attempting to maintain...
Well-established tech companies have typically developed a large, multi-layer partner ecosystem that...
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