A stellar talent management program drives success for this payment processor, which has more than 300,000 customers. Heartland has created “A-Player” profiles for each sales position and assesses current and future sales employees against these profiles. The company sources, hires, onboards, develops, and promotes these “A-Players” based on the outcome of these assessments. Turnover in the sales force is astonishingly low after the first year of employment because it’s so motivating to work alongside superstars. “We’re honored to be selected as one of SBI’s top 10 sales organizations,” says Tony Capucille, chief sales officer at Heartland.

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