video |
August 1, 2020 | 2 min read
How a Chief Customer Officer Applied SaaS Best Practices to Drive Exponential Growth
By: Scott Gruher
For many services companies who achieve exponential growth within narrow timeframes, they often find themselves lagging in critical operational areas, including go-to-market.
Jarrod Johnson, Chief Customer Officer at TaskUs, found himself in a similar situation but was able to remain as agile as he was during the company’s startup years. Jarrod joins Scott Gruher, Senior Partner, SBI, on today’s show to discuss how executing SaaS best practices allowed TaskUs to achieve manageable growth by:
Click here for the full podcast version of this interview.
“The other thing I think we do well is we really embrace what we’re learning from the marketplace, what we’re learning from our clients, what we’ve done to improve over time. People like that raw, transparent kind of environment.”
Scott joined SBI in 2010 with years of hands-on experience in sales leadership and enterprise selling. Since his arrival, he has helped dozens of organizations dramatically accelerate growth, from Fortune 10 organizations like Phillips 66 to fast-growing cloud service organizations like InfusionSoft. Scott specializes in cross-functional alignment. He helps leaders align around the growth goal and design the right processes to bring the strategy to life. His unique combination of real world experience and a pragmatic approach to problem solving have made him one of SBI’s most demanded resources.
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