Companies that are consistently declining in revenue, losing customers, or experiencing employee churn may be in dire need of a turnaround. What must CEOs do to intervene and lead through the turbulence?
In today’s segment, David Ratner, CEO of HYAS and an expert in company turnarounds, joins us to share insights for CEOs faced with changing the trajectory of a business. David reveals his proven process for cutting through noise and conflicting information to uncover the true root causes of poor performance.
Click here for the podcast version of this interview.
Segment 1: Starting Your Turnaround With Root Cause Analysis
- Approaching a root cause analysis for an organization in trouble. minute 3:55
- How David developed a unique intuition to identify root causes through his experience with turnarounds. minute 5:49
- Obstacles when trying to diagnose foundational problems. minute 7:38
Skip to minute 4:18 to hear why David advises against using a “turnaround playbook”:
“You can’t go in with an assumption of knowing what data you need to look at. You need to embed yourself in that organization and use your intuition to then figure out what pieces of data are really saying what and put the puzzle together.”