Speakers: Lloyd Wirshba | Greg Alexander, SBI

Lloyd Wirshba - Sales Talent Account Manager A-Players

 

Today’s topic is how to identify an “A” Player profile for an account manager. Joining us today is Lloyd Wirshba the Chief Commercial Officer for Convergys.  It’s likely you spoke with someone from Lloyd’s company the last time you contacted a customer service center. Convergys is the largest business process outsource company for contact center services in the United States.  With well over 130,000 contact center agents, they are a powerhouse for voice, chat, and more.

 

Lloyd and Greg discuss how to determine the best profile for an account manager. Why is this important? “A” players generate 5x more revenue than “B” players and 10x more than “C” players.

 

If you are relying on the heroic efforts of a few, eventually, it will catch up to you and you will miss your number. Hiring “A” players starts with knowing what great looks like. Listen as Lloyd describes the attributes and competencies that buyers value in account management talent.

 

Download our 10th annual workbook, How to Make Your Number in 2017. Turn to the sales strategy section and review the People guidance that begins on page 285 of the PDF.

 

In the first part of the show Lloyd discusses the growth of his industry and the corresponding impact on the hiring profile.  Lloyd ties the need for top talent in a B2B environment. His sales force needs A-Players who understand the dynamics of the industry and challenges impacting the buyers.

 

Executives without a sales background sometimes have a misconception that a great product will sell itself.  There’s a belief that a company with a great product can get by with an average sales force. Greg and Lloyd dispel this thinking for a complex b2b sales process. B and C Players simply can’t project the eminence to give your prospect confidence that your company can add value to their business. This requires expertise in attracting, evaluating, hiring, onboarding and retaining A-Player talent.

 

During the interview, Lloyd answers these questions:

 

  • Is growth coming to come from market expansion, market exposure, or market share gain?
  • How does the answer to the market growth question factor into your hiring profile?
  • How does your hiring profile compare to:
    • Your competitors
    • Industry standard
    • Cross industry best-in-class
  • Has there been a change to the routes to market recently, and if so, did this come with a corresponding change in the hiring profile?
  • Do the job profiles of your account managers reflect the profiles of the buyers inside the target accounts?
  • What attributes and competencies do your buyers value in account management talent?
  • Do the interview questions test job applicants for these specific buyer-driven attributes and competencies?

     

If you need more help with your people strategy, download our 10th annual workbook, How to Make Your Number in 2017. To request a workshop with a talent expert simply sign up for a MySBI account and check the box in your preferences to request a workshop.

ABOUT THE AUTHOR

Greg Alexander

Leads the firm's focus on the CEO’s role in accelerating revenue growth by getting the product team, the marketing department, and the sales organization into strategic alignment.
Learn more about Greg Alexander >

Greg is the host of The SBI Podcast, the most listened to sales and marketing podcast on the internet.

 

He is the host of SBI TV, a monthly television program broadcast on the internet featuring top B2B sales and marketing leader sharing their strategies to grow revenues.

 

Greg is the Editor-in-Chief of The SBI Magazine, the leading B2B publication focused on sales and marketing effectiveness.

 

He is the author of two critically acclaimed books Topgrading for Sales and Making the Number.

 

Greg has authored over 100 articles on SBI’s award winning blog, The SBI Blog.

 

He graduated from The University of Massachusetts Amherst with a BA in English and received his MBA from Georgia Tech.

 

Video:

 

Transforming the Sales Organization inside Fortune 500 Companies

Greg Alexander and John Gleason, Chief Sales Officer of Ryder, talk about the unique challenges of transforming a sales team inside of very large enterprises.

 

A Better Way to Structure Your Sales Force

Greg Alexander and Tony Capucille, Chief Sales Officer at Heartland Payment Systems, discuss the pros and cons of the 7 B2B sales organizational models.

 

Build a team of A Players Inside the Sales Organization

Greg Alexander and Todd Cione, Chief Revenue Officer at Rackspace, talk about hiring, onboarding, and developing exceptional sales talent.

 

Articles

 

Fill Every Role on Your Team with an A Player

In this article, Greg Alexander makes the case for applying the TopGrading methodology to the sales team, and outlines how to do so.

 

What CEOs Need to Know About Their Marketing Strategies

In this article, Greg Alexander and Rashid Skaf, CEO of AMX, discuss the role the CEO plays in crafting a company’s marketing strategy.

 

What CEOs are Looking for in a Sales Leader

In this article, Greg Alexander and George Norton, leader of Heidrick & Struggles Chief Sales Officer practice, discuss what CEOs need in the chief sales officer role.

Read full bio >