It’s a frustrating, often scary situation. Sales have been flat and the cost per head has gone up. The finance department wants to cut your sales team’s headcount to save money.
Demanding that your headcount stays the same is not an option. But neither is losing sales reps. You just need more time to make your sales team profitable again.
You have the power to protect your sales team, even after a slow quarter. Take these five steps to protect your headcount.
1. Make a Business Case
Educate yourself on the broader business context. If the company is public, ascertain the impact of headcount on earnings per share. If the company is private, gather the EBITDA and assess the impact.
Before walking into the CFO’s office, know the business case for your team’s headcount. Be prepared to defend it from a strategic point of view. The CFO is more likely to listen when you can make a strong case.
2. Know Your Numbers
Go back to your sales revenue plan. Review it thoroughly so you have answers ready. Know your productivity per sales rep. Know how sales commissions have risen and fallen.
Go into this as if it were a big-deal signing call. Have all the numbers ready.
We created a Headcount Assessment Tool to help you understand the numbers behind your current headcount.
Feel free to download and start using the Headcount Assessment tool here.
3. Understand Functional Dependencies
Determine recruiter performance. Have there been changes in the recruitment process? Talent quality may have been an issue, but it doesn’t have to continue. It may be time for an outside recruiter to come in.
This might be where you have a discussion with HR. Look for opportunities here to improve the process of recruiting talent.
4. Do a Deep Dive on Marketing
Whether you own the marketing team or not, it helps to understand marketing spend. Find out what marketing spent this year relative to last year. Uncover what worked and what didn’t.
Sales has a direct correlation between headcount and sales revenue – marketing may not. Compare your sales statistics to marketing statistics.
It might make sense to suggest that marketing dollars get cut before sales headcount. Of course, approach this delicately. Following tip #1, make a strong business case while presenting this option.
5. Make the CFO an Ally
Armed with the information from points 1-4, approach the CFO as a thinking partner. Collaborate instead of going on the defensive. Acknowledge the problem and ask for help uncovering alternatives to losing headcount. This will show that you are a balanced leader.
You Have the Upper Hand — Seize the Opportunity
No matter how sticky this situation is, you can use it as an opportunity.
Look at your sales process and talent pool. Sometimes finding the right sales rep takes time. Finding the right person always makes financial sense. Turnover costs an average of six times a sales rep’s base pay. And you know how to increase sales – you add better sales reps.
Now is the opportunity to point to improvements in your process. After all, a sales rep can show direct revenue generation. You just need time to find sales reps that generate more revenue.
With the right information at hand and the right attitude, you have power. The power to sway the CFO, and the power to protect your headcount.