Sales Consulting, Sales Force Effectiveness

The day of my participation was broken into two halves. The first half was the AOP (annual operating plan) meeting whereby each functional head presented their plan for the new fiscal year. The second half was my speech and a workshop on implementing some of the ideas I shared. The client asked me to attend the first half of the day to provide me some context for my afternoon’s remarks.

 

The CEO was up first. He gave a presentation on the company’s new strategy.  The message was clear and well received largely because of the evidence supporting most of his claims. The supporting material was attributed to a yearlong project led by McKinsey, the leading strategy consulting firm.

 

The CFO came next. He discussed the company’s plans to raise some additional capital.  The capital was going to be used to expand the company’s product portfolio through acquisitions. The execution of this capital raise was being led by Goldman Sachs, the leading investment banking firm.

 

The marketing leader was then asked to discuss the highly anticipated launch of a new product. He dazzled the audience with a sneak peak of the advertising campaign, which was based on online video placement. This outstanding piece of work was completed by The Richards Group, a leading advertising agency.

 

Human resources, next on the agenda, based her presentation on the new executive compensation program. Everyone was paying attention to her as she explained its structure.  As she answered what must have been two dozen questions, she defended herself by telling all that the plan was developed by The Hay Group, yet another well respected professional services firm.

 

The CIO followed HR with an aggressive plan to replace a legacy system that was a clear source of frustration for many.  And guess what? Yep, this project was being led by Accenture, a leading IT services company.

 

After the mid morning break, the sales leader was in front of the group. He was instructed by the CEO to show the team how his sales force was going to grow the top line by 12.5% in the new year. By the third slide, he was under attack. Just about every claim he made was challenged. “Where did that number come from?” said the CFO.  “Who is going to hire all those reps?” said the HR leader.  “Why doesn’t my new product have a specific quota called out?” said the marketing chief.  It was brutal. His time slot was slated for 45 minutes but the CEO decided to move lunch into the conference room so he could continue. By the time he sat down, he had been presenting for close to 2 hours. At one point, I thought for a second, he actually might break down.

 

Where were the sales consultants? Why did this sales leader decide to go it alone when his peer group decided to leverage the expertise of professional services firms?

 

Culturally, in many companies, the sales leader is expected to have all the answers.  The presence of a sales consulting company is a sign of weakness. I could not help to ask myself “Why does this double standard exist?”

 

Later that evening, I noticed the sales leader sitting at the bar by himself, having a drink. I approached him and asked why he did not ask for help from a consulting firm?  His response really bothered me.

 

“Who would I call?”

 

“Who in the sales consulting profession is the equivalent of McKinsey, Goldman Sachs, Hay, Accenture, etc?  I have hired sales consultants in the past but was not pleased with the results.  The sales consulting firms I am aware of are Mom and Pop shops with a handful of retired sales VP’s pitching the stuff they learned back in the day. My problems are bigger than that. They require modern approaches with real depth”

 

He did not hire my firm, beyond the speaking assignment, which was purchased by the CEO, not him. I tried to explain how Sales Benchmark Index was a new breed of sales consultancy. He was not buying it.

 

The damage had been done.  The sales consulting industry had let this poor guy down one too many times. After three hard swings at changing his mind, I gave up and asked him if there was anything I could do to help him, outside of hiring us. 

 

He asked me to help him find another job. This stung.

 

The sales consulting firms need to better serve clients. Our firm will try better every day. I hope yours will as well.

 

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ABOUT THE AUTHOR

Greg Alexander

Leads the firm's focus on the CEO’s role in accelerating revenue growth by getting the product team, the marketing department, and the sales organization into strategic alignment.

Greg is the host of The SBI Podcast, the most listened to sales and marketing podcast on the internet.

 

He is the host of SBI TV, a monthly television program broadcast on the internet featuring top B2B sales and marketing leader sharing their strategies to grow revenues.

 

Greg is the Editor-in-Chief of The SBI Magazine, the leading B2B publication focused on sales and marketing effectiveness.

 

He is the author of two critically acclaimed books Topgrading for Sales and Making the Number.

 

Greg has authored over 100 articles on SBI’s award winning blog, The SBI Blog.

 

He graduated from The University of Massachusetts Amherst with a BA in English and received his MBA from Georgia Tech.

 

Video:

 

Transforming the Sales Organization inside Fortune 500 Companies

Greg Alexander and John Gleason, Chief Sales Officer of Ryder, talk about the unique challenges of transforming a sales team inside of very large enterprises.

 

A Better Way to Structure Your Sales Force

Greg Alexander and Tony Capucille, Chief Sales Officer at Heartland Payment Systems, discuss the pros and cons of the 7 B2B sales organizational models.

 

Build a team of A Players Inside the Sales Organization

Greg Alexander and Todd Cione, Chief Revenue Officer at Rackspace, talk about hiring, onboarding, and developing exceptional sales talent.

 

Articles

 

Fill Every Role on Your Team with an A Player

In this article, Greg Alexander makes the case for applying the TopGrading methodology to the sales team, and outlines how to do so.

 

What CEOs Need to Know About Their Marketing Strategies

In this article, Greg Alexander and Rashid Skaf, CEO of AMX, discuss the role the CEO plays in crafting a company’s marketing strategy.

 

What CEOs are Looking for in a Sales Leader

In this article, Greg Alexander and George Norton, leader of Heidrick & Struggles Chief Sales Officer practice, discuss what CEOs need in the chief sales officer role.

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