VP of Customer Ops for RentPath discusses the emerging role of customer operations.
The #1 decision most organizations continue to struggle with is, where does Customer Success fit and who should the function report to? Read on to better understand how to make this decision.
Not all performance metrics are created equal. As a Sales Leader, Seller-fill rates, Compensation Cost of Sales, and Cohort-based Sales Rep Productivity should be your most-trusted indicators of performance.
Every Year-End, top sales reps are thinking, “Should I stay here another year”? Despite your best efforts, you will lose a few. Maybe even a few ‘A’ players. So, this year, prepare for it.