Speakers: Brad Reynolds | Greg Alexander, SBI
Director of Sales Operations and Enablement at Kimberly-Clark Professional demonstrates how to Improve the efficiency of the sales team.

Brad Reynolds - Sales Operations - Kimberly Clark Professional



Joining us for today’s show is Brad Reynolds, an executive who knows a thing or two about running a strategic sales operations function. Today’s topic is focused on how Sales Operations improves the efficiency of the sales team to increase revenue per head. It’s difficult to grow revenue faster than your industry’s growth rate and faster than your competitors. The Revenue Growth Diagnostic interactive tool will help you determine if you are likely or unlikely to make your number.


As the Director of Sales Operations and Enablement at Kimberly-Clark Professional, Brad is going to demonstrate how to improve the efficiency of the sales team. Kimberly-Clark Professional is the B2B arm of Kimberly-Clark Corporation with global brands such as Kleenex, Scott, WypAll, and Kimtech. Brad has been with Kimberly-Clark Professional the past eleven years, serving the past four years leading sales operations and enablement.  


Brad is uniquely qualified to speak on this topic of sales operations. The Kimberly-Clark Professional sales team targets segments around the world such as industrial, office buildings, health care, and education with hundreds of thousands of end-users. Listen as Brad demonstrates how to improve the efficiency of the sales team.  


Why this topic on this day? Sales ops has become a catch all phrase. The sales ops leader gets assigned all the work no one else wants to do. Often underfunded and understaffed, sales operations leaders fail to deliver a meaningful revenue contribution. Yet, the best growth executives understand that sales ops are the most strategic sales function in the entire company. They understand that when deployed correctly, sales ops can impact revenue growth in a very meaningful way. Do not starve this vital department. If you do you’re going to miss your revenue goal.


In the first segment of the show Brad and I discuss the business outcomes his team is charged to deliver.  We dive into the strategic focus areas of the sales operations team and Brad shares how he guides his team with a strategic focus to keep from becoming a reactive catch-all.  To operate strategically, Brad works closely with other functional leaders in HR, product management, finance, IT, and marketing to interlock sales with the overall corporation.


Listen as Brad outlines the roles and the responsibilities of the sales operations team to demonstrate how to improve the efficiency of the sales team.  As a strategic function, we discuss the executive reporting requirement to provide the right level of information on sales performance at the right time to make decisions. 


To power the sales operations team, Brad describes the systems architecture required power the team.  Brad describes in detail the forecasting approach and process to provide accurate forecasts. 


We wrap up the show with Brad demonstrating a best practice approach to pipeline management.  Listen as Brad describes the process and how pipeline management reports are released;


“We have district managers meet with their teams, our directors of sales have the same meeting with their district managers, the VP of sales meets with the directors of sales and yesterday, our VP of sales had his pipeline report with our North American President. We start at that level and we ladder the metrics and the measurements all the way down so that we’re all looking at the same things.”


For your next QBR, bring your sales leadership team to come see us in Dallas at The Studio, SBI’s multimillion dollar, one-of-a-kind, state-of-the-art executive briefing center. A visit to The Studio typically results in getting three months of work done in three days. The immersive sessions accelerate everything, dramatically reducing the time it takes to diagnose a problem, develop a solution, and create an implementation plan.


The Studio




Greg Alexander

Leads the firm's focus on the CEO’s role in accelerating revenue growth by getting the product team, the marketing department, and the sales organization into strategic alignment.

Greg is the host of The SBI Podcast, the most listened to sales and marketing podcast on the internet.


He is the host of SBI TV, a monthly television program broadcast on the internet featuring top B2B sales and marketing leader sharing their strategies to grow revenues.


Greg is the Editor-in-Chief of The SBI Magazine, the leading B2B publication focused on sales and marketing effectiveness.


He is the author of two critically acclaimed books Topgrading for Sales and Making the Number.


Greg has authored over 100 articles on SBI’s award winning blog, The SBI Blog.


He graduated from The University of Massachusetts Amherst with a BA in English and received his MBA from Georgia Tech.




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