PHASE 1: EMPLOYEE EXPERIENCE (EX) DESIGN

A strategic plan that outlines the right things your company needs to do in order to effectively assess, recruit, onboard, develop, and retain a team of A-Player talent.

 

This is where the direction of the company’s Talent department is determined. This supports all revenue generating functions such as Marketing, Sales, Customer Success (CS), and Customer Experience (CX). A well-thought-out Talent Strategy supplies the people required to execute the go-to-market plans. The objective is to create the ideal Employee Experience (EX) for the team.

Rapid Diagnostic

1. Your company has a well-defined, documented strategy for managing your talent programs for your entire go-to-market team (Marketing, Sales, Customer Success, and Customer Experience).

2. Your talent strategy defines how you will assess, recruit, onboard, develop, and retain A-Player talent.

3. You have defined what the ideal employee experience is for your company.

4. You communicate your talent strategy on a regular basis to our go-to-market team.

5. You actively study your competitors to understand best practices they employ for their talent strategy.

6. Your talent strategy is refreshed on a regular basis to reflect current emerging best practices.

7. Your company values are well defined and documented.

8. Your company values have been distributed to the go-to-market team.

9. You continuously reinforce your company values through training and other Deliverables.

10. Your talent strategy consistently attracts the A-Player talent you need for your company.

Deliverables

• Assessment of the Current Talent Strategy

• Talent Strategy Gap-to-Best-In-Class Analysis

• Talent Management Strategy Document

• Company Values (and Values Cards)

• Year-in-the-Life-of (YILO) Plan

Talent Strategy
The Business Case for Diversity & Inclusion
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Talent Strategy
Attracting and Retaining A-Players in Today’s Market Conditions
A few months ago I wrote about unemployment which was then at an all-time low—how things have changed.  A-Player sales reps, who are precious assets in any economic climate, are currently unsettled regardless of their reputations and legacies. The world...
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Go-To-Market Strategy
The Secret to Unrivaled Customer Experience Isn’t Technology, It’s People
In an increasingly commoditized marketplace, what are you doing to ensure one of your biggest differentiators is setting you apart from your competitor’s customer experience?  Do you have a purposeful end to end strategy for acquiring, onboarding, and training this...
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Sales Strategy
Adapting Your Go-To-Market During a Crisis: 7 Steps to Mitigate Revenue Impact
Over the last week, we have seen the effects of the COVID-19 pandemic on the market, businesses, and communities. During these unpredictable times, one thing is certain; we cannot control these events, but we can control how we react.   In today’s...
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