Download the CS Centralization Decentralization Decision Tool
- Weigh the key priorities and business characteristics that should influence your decision to centralize or decentralize CS.
- Determine how to “break ties” between competing priorities/business characteristics.
- Assess whether a centralized, decentralized or hybrid model is most appropriate for your business, based on your unique combination of priorities and business characteristics.
Fill out the form below to download the CS Centralization Decentralization Decision Tool.