webinar Replay

Retention Is the New Growth:

Protecting Your Revenue Base

In today’s shifting economy, the path to making your number is through your existing customer base. This focus on customer retention creates opportunity but is a danger if not properly executed.

Watch the webinar replay for answers to critical questions with best practices you can leverage immediately:

  • How can you retain as much revenue from existing customers as possible?
  • How should you prioritize where your team spends their time?
  • Should you consolidate Customer Success and Account Management now?
  • How should you think about Customer Lifetime Value?
  • How do you demonstrate value to customers in today's environment?

Fill out the form below to access the full webinar recording and presentation deck.


Your Hosts

Josh Horstmann

Partner with experience in crisis management having led similar efforts post-9/11

Fred Penteado

Director of Client Strategy with experience in leading engagements with blended strategy and execution of Customer Success strategies

Barb Powers

Engagement Manager with experience in implementing customer focused experiences across the customer lifecycle

View the Webinar Recording and ​Deck

Reserve your seat now to join us on Friday.